Help with MerchSift
Run your first scan
- Enable store checks from Overview or Settings.
- Choose a ready-made scan and select products, or paste a message with personal details removed.
- Check the credit estimate, then start your scan.
- Open Results to review findings, add suggested tags or open a product in Shopify. Mark findings as reviewed when you’ve checked them.
Managing your plan
Start a 14-day Growth trial from Overview or Plans. It includes 1,000 credits and ends without an automatic charge. To continue on a paid plan, choose it in Plans and approve the subscription through Shopify.
Batch scans and exports
Select several products to queue a batch. Credits are held for the waiting products, then used as checks run. Results shows progress and lets you cancel work that hasn’t started. Export CSV follows your result filters and includes up to 1,000 scans from the last 90 days.
A scan stopped
Credits for a sent check remain used if its response is lost or interrupted. We don’t replay those checks automatically. Waiting products that are cancelled don’t use credits. Contact support with the scan time and your store address if you need help.